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At ZaraPrime, customer satisfaction remains a core operational priority. We are committed to delivering premium-quality skincare and haircare products while maintaining transparent purchase protection standards.

1. Return Eligibility

Customers may request a return or replacement within 7 days of receiving the order, provided that:

• The product is unused, unopened, and in original packaging
• Product seal remains intact
• Original invoice or order confirmation is available
• Item is not damaged due to misuse or improper handling

2. Non-Refundable Items

For hygiene and safety reasons, the following items are not eligible for refund:

• Opened or used skincare, soap, shampoo, or hair oil products
• Customized or promotional bundle offers
• Discounted clearance items

3. Damaged, Defective, or Incorrect Orders

If you receive:

• A damaged product
• A defective item
• A wrong product shipment

Please contact us within 48 hours of delivery with photos/videos for verification.

After validation, ZaraPrime will offer:

Replacement product
or
Full refund

4. Refund Process

Once the returned product is received and inspected:

• Refund approval will be processed within 5–7 working days
• Refunds will be issued via:
  • Bank Transfer
  • JazzCash / Easypaisa
  • Original payment method (where applicable)

5. Shipping Charges

• Original shipping charges are non-refundable
• Return shipping cost may apply unless the error occurred from ZaraPrime’s side

6. Return Procedure

To initiate a return:

1. Email or WhatsApp Customer Support
2. Share:
   • Order Number
   • Product details
   • Reason for return
3. Our support team will provide return instructions.

7. Order Cancellation

Orders may be cancelled before dispatch only.
Once shipped, cancellation requests will be treated under the return policy.

8. Contact Information

Customer Support — ZaraPrime
Email: info@zaraprime.com
Website: www.zaraprime.com